Frequently Asked Questions
General Information
A puppy is a long-term commitment. Before bringing one home, ask yourself:
- Do I have time for daily care, training, and socialization?
- Can I afford food, veterinary care, grooming, and unexpected medical expenses?
- Is everyone in my household prepared for the responsibility?
- Do I have a safe environment for a puppy?
- Am I ready for accidents, chewing, barking, and other normal puppy behaviors?
Puppies require patience, consistency, and commitment. If you can provide a loving, stable home and are prepared for the responsibilities of dog ownership, you may be ready for a puppy.
Please contact us and let us know which puppies you are interested in seeing. We will discuss arrange an appointment time that works for both parties.
To ensure a quality experience for both families and puppies, we show up to four puppies per appointment, provided the puppies are reasonably close in age.
Yes. We are appointment only.
Most appointment availability is before noon due to our animal care schedule and daily responsibilities.
Yes, but this is a newer feature for us.
While we historically did not maintain a waitlist, we are currently testing a waitlist system for interested families. We appreciate your patience as we develop and improve this process.
If you are interested in joining the waitlist, please contact us for current details and availability.
Most of our purebred puppies are registered through the American Canine Association (ACA).
Registration information, when applicable, will be provided at the time of purchase.
Each puppy goes home with:
- Vaccination records
- Veterinary health certificate (if applicable)
- Registration paperwork (if applicable)
- Important puppy care guides
- A small puppy gift bag
- A small amount of the puppy’s current food to help you transition to the food of your choice
We do not ship puppies ourselves and we do not cargo puppies through airports.
However, if you arrange a professional puppy transportation service, we are happy to work with your chosen transporter to help coordinate your puppy’s trip home.
Adoption & Appointment
We only accept cash for the final purchase.
If you are leaving a deposit, we accept Paypal and will give you the details via email.
Yes! We welcome family members to attend appointments.
Please note that our office is small and there are no public restroom facilities available, so please plan accordingly before your visit.
Yes. If you would like to reserve a specific puppy, we require a $200 non-refundable deposit. Please contact us to start the process.
The deposit applies toward the puppy’s purchase price and secures your selection until pickup.
Puppies under 8 weeks of age may be reserved with a $200 non-refundable deposit.
The deposit will be applied toward the puppy’s purchase price and is often the best option for families who wish to secure a puppy before it is old enough to go home.
Puppies cannot go to their new homes until they are eight weeks of age and seen by a veterinarian.
Before your appointment, you must select up to four puppies you would like to meet based on their online photos.
During your appointment, you are welcome to interact with the puppies and choose which one is the best fit for your family.
If you already know which puppy you want, you are also welcome to reserve a puppy directly from its online photos with a deposit.
Health Questions
All of our puppies receive age-appropriate vaccinations and dewormings before going home. After purchase, it is the new owner’s responsibility to establish care with their veterinarian, continue the recommended vaccine schedule, and provide any additional preventative care recommended by their veterinarian.
Yes. Every puppy receives a veterinary health examination between 8 and 12 weeks of age.
Our veterinarian is Light Street Animal Hospital in Baltimore, Maryland.
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Yes. We offer a 72-hour health guarantee for genetic illnesses. To qualify for this guarantee, buyers must schedule and complete a veterinary examination within 72 hours of bringing their puppy home.
If your veterinarian identifies a qualifying genetic illness during that examination period, please contact us immediately with documentation from your veterinarian.
It is very common for puppies to eat less during the first few days in a new home. Moving to a new environment can be stressful, and many puppies need a little time to adjust.
Here are a few things you can try:
- Offer food in a quiet, low-stress area.
- Make sure fresh water is always available
- Mix a small amount of plain, unflavored yogurt into the food.
- Add a spoonful of plain pumpkin puree (not pumpkin pie filling) to help support digestion.
- Continue feeding small meals throughout the day rather than one large meal.
We send a small amount of the puppy’s current food home with you to help with the transition.
We currently feed: Purina Puppy Chow Complete Chicken Formula (Purchase Here!)
You should gradually transition to any new food over several days to avoid digestive upset.
If your puppy refuses food for more than 24 hours, seems lethargic, is vomiting, or has severe diarrhea, contact your veterinarian promptly.
Once Your Puppy Is Home
No. Our puppies are not fully potty trained at any age.
They have access to outdoor areas and are able to come and go freely throughout the day. Some puppies may have experience with crate training and/or paper training, which many families find makes the transition easier.
We intentionally avoid training puppies to a specific household routine so that they can more easily adapt to your family’s lifestyle and schedule.
Our puppies are also not leash trained before going home.
We recommend having the following supplies ready:
- Food and water bowls
- Purina Puppy Chow Complete Chicken Formula (or your chosen food for a gradual transition)
- Crate
- Puppy bed or blankets
- Collar and leash
- Identification tag
- Puppy-safe toys
- Puppy treats
- Enzyme cleaner for accidents
- Baby gates (if needed)
- Grooming supplies appropriate for your breed
- A veterinarian selected and scheduled for your puppy’s first health exam
Preparing your home before pickup helps make the transition smoother and less stressful for everyone.
The first few weeks are a major adjustment for your puppy. It is normal to experience:
- Whining during the first few nights
- Temporary changes in appetite
- Occasional accidents
- Increased sleeping
- Curiosity and chewing
Patience and consistency are key. Establishing a routine quickly helps your puppy feel safe and secure in their new home.
Yes!
- Schedule your puppy’s first veterinary visit within 72 hours.
- Begin crate training and house training immediately.
- Puppy-proof your home before arrival.
- Keep a consistent feeding schedule.
- Focus on positive reinforcement training.
- Socialize your puppy safely and appropriately.
- Be patient—every puppy adjusts at their own pace.
Most importantly, enjoy the puppy stage. It goes by faster than you think!